![]() Anytime during regular store hours, bring the bike, any remaining packaging and tags, and your receipt to the customer service desk. You may return your bike to any REI shop, whether you purchased it offline or online. Read also > Does REI Sell Used Bikes? (This Is Why Nobody Is Talking…) REI’s Return Process ![]() Read also > Does Rei Install Bike Racks? (Do This Before…) However, remember that you cannot replace a bike just due to regular wear and tear, and REI’s Satisfaction Guarantee excludes damage to cycles resulting from misuse or accidents. You can ride the bike before returning it. REI accepts used and faulty returns and can resale bikes that exhibit indications of wear as used equipment. The shop might be able to search up your purchase if you don’t have the receipt but are an REI member or bought the bike online (as previously reported).Īlong with all the accessories that came with the bike, you should include any original packaging and/or tags, if any are still present. Return RequirementsĪs mentioned earlier, the original receipt is necessary for bike returns to REI. Also, remember that anything you buy at a garage sale is “as is” and a final sale, so you cannot exchange it. ![]() Holidays and REI Co-op members do not qualify for more extended return policies. ![]() Used bicycles and cycling accessories (such as seats, tires, and mounts) may be returned within 30 days, but bike trainers must be returned within 90 days. New bikes can be returned to REI within a year after purchase with the original receipt. References REI Electric Bike Return Policy. ![]()
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